An ISO 9001 Gap Analysis Project was initiated to provide our Client, a leading innovator in Li-ion technology for industrial mobility systems, with a comprehensive assessment of their Quality Management System (QMS), assessing their current processes and practices in line with ISO 9001:2015 standards.
The project was a collaborative effort between us and a task team from the client, focusing on identifying compliance gaps and recommending targeted improvements to strengthen operational quality and ISO certification readiness.
The project involved a comprehensive review of the Quality Management System (QMS) documentation and analysis of existing policies, procedures, and records to assess alignment with ISO 9001:2015 requirements.
A detailed evaluation of key organisational processes was conducted to identify areas of non-compliance with ISO 9001 clauses.
Stakeholder engagement included interviews with departments such as Engineering, Operations, Quality, HR, and Procurement to gather critical insights. The team also assessed resource readiness, evaluating personnel, training, and tools essential for ISO 9001 implementation.
The project concluded with potential risks related to non-compliance and operational gaps being identified, and a structured GAP Analysis Report being delivered, outlining key findings and strategic recommendations for corrective actions.
This project was undertaken over a 2 month period.
Through this project, the Client was provided with a clear roadmap for ISO 9001;2015 compliance, equipping them with actionable steps to enhance process consistency and operational quality.
A project was launched to support our client, a small family-owned clearing and freight forwarding business, by conducting a comprehensive review of their operations. The goal was to assess current processes and identify opportunities to improve turnaround times, reduce rework in quoting and invoicing through the use of templates, and implement a live tracker to provide customers with real-time updates.
This collaborative effort, involving the entire client team, focused on uncovering gaps and delivering transformative improvements to how their work is carried out.
The project focus was to modernise internal processes, reduce manual work, and improve communication and turnaround time across the business.
A detailed assessment of workflows was conducted across quoting, invoicing, document handling, and customer communications. Forms such as customs declarations, invoices, and bills of lading were digitised to eliminate paper-based inefficiencies. Approval workflows were also automated to speed up processing and ensure secure, paperless records.
Cloud-based systems were implemented to create structured, accessible templates allowing the team to standardise key processes and reduce rework while improving version control and collaboration.
Real-time visibility was introduced with live shipping dashboards by integrating carrier APIs and digital formats, customers and staff now have instant access to shipment progress and delivery status.
Customer experience was central to the transformation, and automated alerts were set up to keep clients informed on customs clearance, delivery, invoicing, and cost tracking, building trust through transparency and proactive updates.
This project is currently in progress, with further phases planned to deepen automation and enhance customer experience.